Process for managing customer complaints at a bank

Kolejne zadanie postawione na LinkedIn (LINK)

“Let’s imagine a process for managing customer complaints at a bank, where they can be received at the branch, on the customer line or directly by e-mail from the complaints management team. How can I illustrate this scenario with BPMN, taking into account the different entry points? Note that regardless of the entry point, the complaint must be forwarded to the complaints management team.”